Terms of Service

Welcome to Queen Of Class.

These Terms of Service explain the terms that apply when you visit queenofclass.com, place an order, purchase a product or otherwise use our online store.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

Nothing in these Terms is intended to exclude, restrict or limit any statutory rights or remedies that cannot lawfully be excluded, restricted or limited under applicable law.

1. About Queen Of Class

Queen Of Class is an online women's fashion retail brand operated by Brascargas Log Transporte e Logistica, a company registered in Brazil.

Queen Of Class operates through queenofclass.com and currently serves customers in the United Kingdom.

We offer fashion products through our online store. Product availability, colours, sizing and other characteristics may vary.

We make reasonable efforts to present product descriptions, photographs and other information accurately. However, minor differences in colour or appearance may occur due to photography, lighting, screen settings or normal manufacturing variations.

Nothing in this section affects your statutory rights where a product is faulty, incorrect or not as described.

2. Eligibility and Use of the Store

By placing an order, you confirm that you are legally able to enter into the transaction or have any authorisation required under applicable law.

You agree not to use our website or services for fraudulent, unlawful or unauthorised purposes.

3. Orders

When placing an order, you are responsible for providing complete and accurate information, including your name, email address, delivery address and payment information.

Please check your order and delivery details carefully before completing your purchase.

After an order is submitted, we may send electronic communications relating to the order using the email address provided by the customer.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• there is an obvious pricing or product-listing error;
• payment cannot be authorised or processed;
• fraudulent or unauthorised activity is reasonably suspected; or
• we are otherwise unable to fulfil the order.

If we cancel an order after payment has been successfully received, the appropriate amount will be refunded.

4. Prices, Currency, Taxes and Payment

Prices displayed on our website are the prices applicable at the time shown, subject to correction of obvious errors.

For customers shopping in the United Kingdom, prices are generally displayed in pounds sterling (GBP / £) unless otherwise clearly indicated at checkout.

The applicable price, currency and any applicable mandatory charges will be displayed before the customer completes the purchase.

The payment methods currently available will be displayed during checkout.

Customers are responsible for providing valid and accurate billing and payment information.

Customers will not be charged undisclosed mandatory costs. Any applicable shipping costs, taxes, duties or other mandatory charges payable through our store will be disclosed where required before the order is completed.

Where a refund is due, it will ordinarily be issued using the same payment method used for the original transaction, unless otherwise agreed and permitted by applicable law.

5. Order Processing

Orders are normally processed within 1–3 business days, Monday to Friday.

Our order cut-off time is 14:00 BRT (UTC−3), Monday to Friday.

Orders placed after the daily cut-off time, at weekends or on applicable non-working days may begin processing on the next business day.

Processing time is separate from estimated delivery time.

6. Shipping and Delivery

Queen Of Class currently accepts orders for delivery to customers in the United Kingdom.

Available shipping methods, estimated delivery times and any applicable shipping charges will be displayed or otherwise communicated to the customer before purchase where required.

Where free standard shipping is offered, this will be displayed on the store or during checkout.

After processing, our standard estimated delivery time is generally 8–12 calendar days, unless a different timeframe is displayed or communicated for the relevant order.

The overall estimated timeframe therefore generally consists of:

1–3 business days for processing + 8–12 calendar days for estimated delivery.

Delivery times are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

Nothing in this section limits any statutory rights relating to delivery.

7. Tracking and Carriers

Package tracking is available for shipped orders where tracking is supported by the relevant carrier or fulfilment provider.

Orders may be transported through various third-party carriers and fulfilment providers. The provider used may depend on the product and available fulfilment route.

For this reason, Queen Of Class does not guarantee that a particular carrier will be used for every order.

8. Delivery Information

Customers are responsible for providing complete and accurate delivery information during checkout.

Queen Of Class is not responsible for a failed, delayed or misdirected delivery where the issue results solely from incorrect or incomplete delivery information supplied by the customer, except where responsibility cannot lawfully be excluded.

If you discover an error in your delivery information after placing an order, contact us at support@queenofclass.com as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that delivery information can be changed once processing or fulfilment has begun.

9. Delivery Delays

Delivery estimates may be affected by circumstances such as carrier operations, customs procedures, weather conditions, peak periods, transport disruptions or other circumstances outside our reasonable control.

If an order appears significantly delayed, please contact support@queenofclass.com with your order number so that we can review the available order and tracking information.

Nothing in this section limits rights or remedies available under applicable consumer law.

10. Voluntary Refund & Satisfaction Policy

In addition to applicable statutory rights, Queen Of Class offers a voluntary refund request period of 15 days after receiving the product.

Customers may contact us within this period where a product is:

• damaged;
• defective;
• incorrect;
• not as described; or
• not satisfactory to the customer, including where the customer simply does not like the product.

Requests should be sent to support@queenofclass.com.

Customers should provide their order number, a description of the request and photos or videos where relevant.

This voluntary policy is offered in addition to applicable statutory consumer rights and does not replace, restrict or shorten those rights.

Further information is available in our Refund & Return Policy.

11. UK Right to Cancel Online Purchases

Consumers in the United Kingdom purchasing eligible goods online generally have the statutory right to cancel the purchase within 14 days after receiving the goods, without having to provide a reason, subject to applicable legal exceptions.

To exercise this right, the consumer must clearly inform Queen Of Class of the decision to cancel within the applicable cancellation period.

Where a physical return is required following the exercise of the statutory cancellation right, the consumer will generally have a further 14 days after notifying us of the cancellation to return the goods.

Applicable statutory reimbursement requirements and timeframes will be respected.

Certain goods may be excluded from the statutory cancellation right where permitted by applicable law, including certain personalised or made-to-order goods, goods liable to deteriorate or expire rapidly and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Further information is available in our Refund & Return Policy.

12. Faulty, Incorrect or Not as Described Goods

Nothing in our voluntary refund procedure limits statutory rights relating to faulty, damaged, incorrect or misdescribed goods.

Goods supplied to consumers must meet applicable statutory requirements, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.

Where the applicable legal requirements are met, UK consumers may have a short-term right to reject qualifying faulty goods within 30 days and receive a refund. After this period, remedies may include repair or replacement and, in appropriate circumstances, a price reduction or final right to reject.

These statutory rights remain unaffected by our voluntary 15-day refund procedure.

13. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours and other information displayed on our website are accurate.

Minor differences may occur between images displayed online and the product received due to lighting, photography, screen settings or normal manufacturing variations.

These provisions do not permit Queen Of Class to supply goods that are materially different from their description.

Nothing in this section limits any statutory rights customers may have where goods are faulty, incorrect, not as described or otherwise fail to meet applicable legal requirements.

14. Third-Party Services

Our online store may rely on third-party providers to support services such as website hosting, payment processing, order fulfilment, shipping, tracking, security, advertising and measurement.

These providers may operate under their own terms and privacy practices.

Use of third-party providers does not exclude or reduce any responsibility that Queen Of Class cannot lawfully exclude under applicable consumer law.

15. Intellectual Property

Unless otherwise stated, the Queen Of Class name, branding and original website content are owned by or licensed for use by the business operating Queen Of Class.

You may not reproduce, distribute or commercially exploit protected Queen Of Class content without appropriate permission, except where permitted by applicable law.

16. Acceptable Use

You must not intentionally misuse our website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access to restricted systems, use the website for fraudulent activities or otherwise use our services unlawfully.

17. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, Queen Of Class is not responsible for losses resulting solely from circumstances outside our reasonable control or from incorrect information supplied by the customer.

Nothing in these Terms affects statutory consumer rights or remedies that cannot lawfully be waived, restricted or excluded.

18. Applicable Consumer Law

Queen Of Class is operated by a business established in Brazil and sells products online to consumers in the United Kingdom.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights or protections that apply to a customer's purchase and cannot lawfully be excluded by contract.

Where UK consumer protection legislation applies to a transaction, the customer's applicable statutory rights remain unaffected by these Terms.

19. Changes to These Terms

We may update these Terms when our store, services, technology, policies, legal requirements or operational practices change.

The current version will be made available through our store.

Changes will not remove rights that customers have in relation to previous transactions where those rights cannot lawfully be removed.

20. Contact and Business Information

For questions regarding these Terms, orders or our store, please contact:

Queen Of Class
Operated by Brascargas Log Transporte e Logistica

Registered Business Address:
Rua Sapucai Mirim, 155
Jardim Santo Eduardo
Guarulhos – SP
Brazil

Email: support@queenofclass.com
Phone: +55 11 99802-2928
Website: queenofclass.com

Customer Support Hours

Monday to Friday: 09:00–17:00 BRT (UTC−3)
Saturday and Sunday: Closed

We aim to respond within 24 hours on business days.