Legal Notice

Queen Of Class

Queen Of Class is an online retail brand operated by Brascargas Log Transporte e Logistica, a company registered in Brazil.

Queen Of Class operates through queenofclass.com and currently serves customers in the United Kingdom.

Queen Of Class is operated from Brazil and offers products to consumers in the United Kingdom through its online store.

Legal Business Information

Trading Name: Queen Of Class
Legal Business Name: Brascargas Log Transporte e Logistica

Registered Business Address:
Rua Sapucai Mirim, 155
Jardim Santo Eduardo
Guarulhos – SP
Brazil

Email: support@queenofclass.com
Phone: +55 11 99802-2928
Website: queenofclass.com

Customer Support

For customer service, order enquiries, shipping questions, returns, refund requests, privacy requests or any other matters relating to Queen Of Class, please contact us using the details above.

Customer Support Hours:
Monday to Friday: 09:00–17:00 BRT (UTC−3)
Saturday and Sunday: Closed

We aim to respond within 24 hours on business days.

Website Information

We make reasonable efforts to ensure that the information presented on queenofclass.com is accurate and up to date.

Product information, availability, prices, delivery estimates and other website content may be updated when necessary.

Minor differences may occur between product images displayed online and the products received due to lighting, photography, screen settings or normal manufacturing variations.

These differences do not affect statutory consumer rights where goods are faulty, not as described or otherwise fail to meet applicable legal requirements.

Prices and Availability

Prices, product availability and delivery options may vary and may be updated when necessary.

For customers shopping in the United Kingdom, prices are generally displayed in pounds sterling (GBP / £) unless otherwise clearly indicated.

The applicable price and any mandatory charges payable through our store will be displayed before the customer completes the purchase.

Nothing in this section affects applicable requirements concerning the disclosure of prices, taxes, delivery charges or other mandatory costs before a customer places an order.

Third-Party Services

Queen Of Class may use third-party service providers to support the operation of the store, including services related to:

• website hosting;
• payment processing;
• order fulfilment;
• shipping;
• tracking;
• security;
• advertising; and
• measurement and analytics.

Third-party service providers may operate under their own terms and privacy practices.

The use of third-party providers does not exclude or reduce any responsibility that Queen Of Class cannot lawfully exclude under applicable law.

Intellectual Property

Unless otherwise stated, the Queen Of Class name, branding and original website content are owned by or licensed for use by the business operating Queen Of Class.

Protected content may not be reproduced, distributed or commercially exploited without appropriate permission, except where permitted by applicable law.

Consumer Rights

Nothing in this Legal Notice or elsewhere on our website is intended to exclude, restrict or limit any statutory consumer rights or remedies that cannot lawfully be excluded, restricted or limited.

Consumers in the United Kingdom may have statutory rights relating to online purchases, including rights concerning:

• cancellation of eligible online purchases;
• returns and refunds;
• faulty or defective goods;
• damaged or incorrect goods;
• goods that are not as described;
• goods that are not of satisfactory quality;
• goods that are not fit for purpose;
• delivery and undelivered goods;
• repair or replacement;
• price reductions; and
• refunds.

Consumers purchasing eligible goods online generally have a 14-day statutory cancellation period after receiving the goods, subject to applicable exceptions. Where a return is required following cancellation, the consumer generally has a further 14 days to return the goods.

For faulty goods, UK consumers may also have statutory remedies under applicable consumer law. Where the relevant legal requirements are met, this may include a short-term right to reject qualifying faulty goods within 30 days, as well as repair, replacement, price reduction or a final right to reject in appropriate circumstances.

These statutory protections are separate from any voluntary commercial refund, return or satisfaction policy offered by Queen Of Class.

Where mandatory consumer protection laws applicable to a customer's purchase provide additional or greater protection, those statutory rights remain unaffected.

Further information is available in our Refund & Return Policy, Shipping Policy and Terms of Service.

Business Location and UK Customers

Queen Of Class is operated by Brascargas Log Transporte e Logistica, a business established in Brazil.

Queen Of Class directs its online retail activities to consumers located in the United Kingdom.

The fact that Queen Of Class is operated by a business established outside the United Kingdom does not, where applicable, remove mandatory statutory consumer protections that apply to transactions with UK consumers.

Nothing in this Legal Notice is intended to deprive customers of statutory rights or protections that cannot lawfully be excluded or restricted.

Contact

Queen Of Class
Operated by Brascargas Log Transporte e Logistica

Rua Sapucai Mirim, 155
Jardim Santo Eduardo
Guarulhos – SP
Brazil

Email: support@queenofclass.com
Phone: +55 11 99802-2928
Website: queenofclass.com

Customer Support Hours:
Monday to Friday: 09:00–17:00 BRT (UTC−3)
Saturday and Sunday: Closed

We aim to respond within 24 hours on business days.