Shipping policy
Shipping Policy
This Shipping Policy explains how orders placed through queenofclass.com are processed and delivered.
1. Shipping Area
Queen Of Class currently accepts orders for delivery to customers in the United Kingdom.
Available delivery options may vary depending on the product, fulfilment route and other operational considerations.
2. Shipping Costs
Queen Of Class offers free standard shipping on eligible orders to the United Kingdom, unless otherwise clearly indicated before the purchase is completed.
Any applicable shipping costs or other mandatory charges will be clearly displayed to the customer before the order is completed.
Customers will not be charged undisclosed delivery fees.
3. Order Processing Time
Orders are normally processed within 1–3 business days.
Processing takes place Monday to Friday.
Our order cut-off time is 14:00 BRT (UTC−3), Monday to Friday.
Orders placed after the cut-off time, at weekends or on applicable non-working days may begin processing on the next business day.
Please note that processing time is separate from estimated delivery time.
4. Estimated Delivery Time
After your order has been processed, our standard estimated delivery time to the United Kingdom is generally:
8–12 calendar days.
The overall estimated timeframe therefore generally consists of:
1–3 business days for processing + 8–12 calendar days for estimated delivery.
Delivery times may vary depending on the product, fulfilment route, carrier, customs procedures and other circumstances.
Where a different delivery estimate applies to a particular order, the applicable information will be displayed or otherwise communicated before purchase where required.
Delivery times are estimates and are not guaranteed arrival dates unless expressly stated otherwise.
Nothing in this section limits any statutory consumer rights relating to delivery.
5. Taxes, VAT, Customs Duties and Import Charges
Orders may be fulfilled through international fulfilment partners and, depending on the origin and value of the shipment, may be subject to UK VAT, customs procedures, import requirements or other applicable charges.
Where taxes, duties or other mandatory charges are collected by Queen Of Class at checkout, the applicable amounts will be included or clearly disclosed before the purchase is completed.
Where any amount may legally be payable separately upon importation or delivery, this will be handled in accordance with applicable tax, customs and consumer protection requirements.
Queen Of Class aims to provide customers with clear information about the total price and applicable charges before purchase.
Customers will not be charged any fee by Queen Of Class that was not properly disclosed where disclosure is required by applicable law.
Customs procedures may occasionally affect delivery times.
6. UK Delivery Rights
Queen Of Class aims to deliver orders within the delivery timeframe communicated to the customer.
Under applicable UK consumer law, where no different delivery timeframe has been agreed, goods should generally be delivered without undue delay and within 30 days after the contract is entered into.
Where a specific delivery timeframe has been agreed or communicated as part of the contract, applicable statutory rights relating to that delivery timeframe remain unaffected.
If an order is not delivered within the applicable timeframe, the customer may, depending on the circumstances, be entitled to require delivery within an additional appropriate period.
If delivery is still not completed within that additional period, the customer may have the right to treat the contract as ended and receive reimbursement in accordance with applicable consumer law.
In certain circumstances, including where delivery by a particular date or within a particular period was essential and this was made clear before the contract was entered into, the customer may have the right to treat the contract as ended without providing an additional delivery period.
Nothing in this Shipping Policy limits these statutory rights.
7. Possible Delivery Delays
Although we aim for orders to arrive within the estimated timeframe, occasional delays may occur.
Possible causes may include:
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carrier operations;
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customs procedures;
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weather conditions;
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peak shopping periods;
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transport disruptions;
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fulfilment-related circumstances; or
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other circumstances outside our reasonable control.
If your order appears significantly delayed, please contact support@queenofclass.com and provide your order number so that we can review the available order and tracking information.
Where applicable consumer law provides rights or remedies relating to delayed or undelivered goods, those rights remain unaffected.
8. Order Tracking
Package tracking is available for shipped orders where supported by the relevant carrier or fulfilment provider.
Once tracking information becomes available for your order, it may be provided electronically.
Tracking information is supplied through the relevant fulfilment and carrier networks. There may occasionally be a delay between shipment and the first tracking update.
9. Carriers and Fulfilment
Queen Of Class works with various third-party carriers and fulfilment providers.
The particular carrier or fulfilment provider used for an order may vary depending on the product and available fulfilment route.
For this reason, we cannot guarantee that every order will be transported by a particular carrier.
The use of a third-party carrier or fulfilment provider does not limit any responsibility that Queen Of Class cannot lawfully exclude under applicable consumer law.
10. Delivery Address
Customers are responsible for providing complete and accurate delivery information during checkout.
Please carefully check your:
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full name;
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postcode;
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street address;
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house, building or flat number; and
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any other information necessary for successful delivery.
Queen Of Class is not responsible for a failed, delayed or misdirected delivery where the issue results solely from incorrect or incomplete delivery information supplied by the customer, except where responsibility cannot lawfully be excluded.
11. Incorrect Delivery Information
If you discover that you entered incorrect or incomplete delivery information after placing an order, please contact:
as soon as possible.
We will make reasonable efforts to assist if the order has not progressed too far through processing or fulfilment.
However, we cannot guarantee that delivery information can be changed once processing or fulfilment has begun.
12. Lost, Damaged or Missing Orders
Queen Of Class remains responsible for the goods during delivery to the extent required by applicable consumer law.
Where Queen Of Class or a carrier offered or arranged by Queen Of Class is responsible for transportation, the goods generally remain at Queen Of Class's risk until they come into the physical possession of the customer or another person identified by the customer to receive them.
If your order has not arrived within the expected timeframe, arrives damaged during transportation or appears to be lost, please contact:
Please include your order number and any relevant information so that we can investigate the shipment with the relevant fulfilment provider or carrier.
Customers should contact Queen Of Class regarding lost or damaged deliveries rather than being required to resolve the matter directly with a carrier selected by Queen Of Class.
Nothing in this section limits statutory rights relating to loss, damage, delayed delivery or non-delivery.
13. Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict or limit any statutory consumer rights or remedies that cannot lawfully be excluded, restricted or limited.
Customers in the United Kingdom may have statutory rights relating to:
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delayed delivery;
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missing or undelivered goods;
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goods damaged during delivery;
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agreed delivery deadlines;
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cancellation or termination following qualifying delivery failures; and
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reimbursement where required by applicable consumer law.
Where applicable consumer law provides additional rights concerning delivery or fulfilment, those rights remain available.
14. Contact and Business Information
For questions about shipping, tracking or delivery, please contact:
Queen Of Class
Operated by Brascargas Log Transporte e Logistica
Registered Business Address:
Rua Sapucai Mirim, 155
Jardim Santo Eduardo
Guarulhos – SP
Brazil
Email: support@queenofclass.com
Phone: +55 11 99802-2928
Website: queenofclass.com
Customer Support Hours
Monday to Friday: 09:00–17:00 BRT (UTC−3)
Saturday and Sunday: Closed
We aim to respond within 24 hours on business days.